Refund Policy

The Hyperfox store is not open yet. This policy describes how returns and refunds will work for orders placed on hyperfoxonline.com once the store opens. It applies only to those future orders. Joining the waitlist is free, so there is nothing to refund for it.

Hyperfox will sell physical consumable goods, such as nutrition drink mixes, teas and similar products. Hyperfox LLC is an independent seller of Herbalife products.

1. Returns of unopened items

You may return an item within 30 days of delivery for a refund if it is unopened, unused, and in its original packaging with the seal intact.

2. Damaged, defective or incorrect items

If your order arrives damaged, has a defect, or is not what you ordered, contact us within 30 days of delivery. We will send a replacement or refund the item, including original shipping charges for the affected item, at your choice, subject to availability. Please keep the packaging and take a photo of the damage or the label if you can, as this helps us and our carrier resolve the issue.

3. Items we cannot take back

• Opened or used consumable products, for health and safety reasons. The exception is a damaged, defective or incorrect item as described in section 2.
• Items returned after 30 days from delivery, unless section 2 applies.
• Items that have been damaged by misuse after delivery.
• Gift cards, if we offer them in the future.

4. How to request a return or refund

1. Email [email protected] with your order number, the items concerned, and the reason.
2. We will reply with return instructions or, for section 2 cases, next steps. Please do not send items back before you hear from us.
3. Pack the item securely in its original packaging and ship it using the instructions we provide.

5. Return shipping

For a change-of-mind return of an unopened item, you are responsible for the return shipping cost. For damaged, defective or incorrect items, we will pay for return shipping or give you a prepaid label when we ask for the item back.

6. Refund method and timing

Approved refunds go back to the original payment method. After we approve your return or claim, please allow 5 to 10 business days for the refund to be issued. Your bank or card issuer may need extra time to show it. Original shipping charges are refunded only in the cases described in section 2.

7. Cancelling an order

You can cancel an order before it ships by emailing us with your order number as soon as possible. If it has not shipped, we will cancel it and refund the full amount. If it has already shipped, you can return it under this policy once it arrives.

8. Please contact us first

If something goes wrong with an order, please contact us before you open a dispute or chargeback with your bank or card issuer. Most problems can be solved quickly by email, and we will work with you in good faith.

9. Contact

Hyperfox LLC, a Missouri limited liability company
117 S Lexington St Ste 100 Harrisonville, MO, 64701
Email: [email protected]

This policy is part of our Terms of Service. Nothing here limits your rights under applicable consumer-protection law.